配送ポリシー

Shipping Policy

At Catelvo, we aim to make every delivery clear and reliable. This policy explains how orders are processed, shipped, tracked, and supported.

Order Processing

Orders are prepared after payment is confirmed. Processing times may vary by product, destination, order volume, and seasonal demand. Business days exclude weekends and public holidays. The most current estimate will be shown at checkout or in your order confirmation.

Shipping Destinations

We ship to the destinations available at checkout. If your country or region cannot be selected, we are currently unable to deliver there.

Shipping Rates and Free Shipping

Available shipping methods, rates, and estimated delivery windows are calculated and displayed at checkout. Eligible orders over US$199 receive free shipping where the offer is available. Any exclusions or additional charges will be shown before payment.

Delivery Estimates

Delivery dates are estimates rather than guarantees. Carrier delays, customs processing, severe weather, peak-season volume, and other events outside our reasonable control may affect arrival times.

Order Tracking

When tracking is available, you will receive a shipping confirmation with a tracking link after your order has been dispatched. Tracking information may take some time to update after the carrier receives the parcel.

Address Changes

Please review your delivery address carefully before placing an order. If you need to make a change, contact us as soon as possible through our Contact Us page. We cannot guarantee changes after an order has entered processing or been shipped. Additional delivery charges caused by an incorrect or incomplete address may be the customer's responsibility.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, or local fees. Unless checkout states that these charges are included, they are assessed by the destination country and are the customer's responsibility.

Split Shipments

Items in the same order may arrive in separate packages. When available, tracking details will be provided for each shipment. You will not be charged extra solely because we split an order into multiple shipments.

Delayed, Lost, or Damaged Packages

If your package is significantly delayed, arrives damaged, or appears to be lost, please contact us through our Contact Us page with your order number and relevant photos when applicable. We will review the issue and work with the carrier to determine the appropriate next step.

Contact Us

For shipping questions, please use the Contact Us page on our website and include your order number. We will be happy to help.

Last updated: August 8, 2026.